Key Spectrum Survey Results

At Spectrum we are always looking at ways to review and improve the service we offer to clients and candidates.

To help achieve this, we recently asked all our clients and appointed candidates to complete an online survey. The feedback has been really helpful. The headline results were:

  • The firm has successfully completed 106 searches to date
  • The completion success rate is 89%
  • 96.55% of respondents rated Spectrum as ‘Excellent’ or ‘Good’
  • ‘Results’ are, as expected, by far the most important consideration for our clients and candidates when selecting a search firm
  • The next most valued factor is ‘discretion’, followed by ‘quality’ and ‘advice’
  • ‘Value’ and ‘speed’ were both considered less important than we had anticipated, although we remain fully cognizant that clients will continue to expect both

We also received many positive testimonials, such as the following from a retained client:

“As a search firm Spectrum always delivered first, got the right result and then billed. Daniel in my opinion is one of a very few individuals who has ever taken a true brief, built on it and then played it back. Too often in search you get a modified brief that meets the firm’s ability to deliver.”

How will the survey results help Spectrum continue to improve?  Based on the collective feedback, we will adopt a slightly more iterative approach to our process moving forward and continue to improve our documentation. We will also explore how we can broaden our service offering to provide career guidance to executives who require it in an impactful and pragmatic way.

Thank you to everyone who has completed our survey so far, your feedback is very much appreciated.

As a contact of Spectrum (and who is not a retained client or an appointed candidate) we would also welcome your view. If you would like to complete the survey – which takes about 3 minutes – please email Sarah Rush at sarah.rush@spectrum-ehcs.com and she will email you a link to the online survey.

Of course you don’t have to wait for a survey. If you have any comments or suggestions we would love to hear from you at any time.