Search firms, notoriously, lack transparency.
At Spectrum, we have nothing to hide, and actively seek data to help us to continually improve the service we deliver to both clients and candidates, and to continue to evolve as a firm.
On the completion of each assignment, we ask every involved client member, and every shortlisted candidate, to each complete a formal survey. Importantly for us, we treat clients and candidates exactly the same.
The feedback provided is valued, constantly measured, and acted upon.