As technology becomes ever more the vital linchpin of business strategy and operations, many boards still do not have the know-how to oversee critical technology-driven initiatives, opportunities, and threats.
A case in point is TSB, which has faced a very public series of tech meltdowns in the past year, culminating in a £176m bill for customer redress, fixing operating defects and lost income after it waived fees and charges to customers.
For too long, technology has been sidelined to the back office. The board must have the right expertise around the table, or it will risk falling behind, just as TSB has.
Read the full article in Management Today.
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